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Canceling Entries & Refunds

## For Advance Payment In case of entry cancellation, you can refund the entry fee at the same time. You can also do only the entry cancellation. If that is the case, you can do the refund later. Entry fees can be refunded up until the organizer makes the bank transfer. Entry fees that have already been transferred cannot be refunded. 1. While logged in, access []( 2. Select a tournament. 3. Click [Participants] in the menu. 4. Click on the participant you wish to refund from the list of participants. 5. Check Refund in the Payment Status column of the participant's information. 6. Click [Save Changes]. ## Regarding Same-Day Payment Since we do not use Stripe, Tonamel cannot process refunds. All payments and refunds are the responsibility of the organizer.