Privacy Policy | Tonamel

# privacy policy ## privacy policy KAYAC Inc. (referred to as "the Company") handles personal information through the planning and development of web services and the production of PC and mobile websites. Therefore, the Company has established and implemented a personal information protection management system based on this privacy policy, and all employees involved in our business activities will work together to ensure the appropriate handling of personal information. ### 1. Acquisition, Usage, and provision of personal information The Company will acquire personal information in an appropriate manner, taking into consideration the nature and scale of our business, handle it within the scope necessary to achieve the purpose of use, and will not use personal information for any purpose that exceeds the purpose of use for which it was acquired. The Company will not provide personal information to third parties without the consent of the individual. To this end, the Company will establish various operational procedures and conduct internal audits and confirm their implementation. ### 2. Compliance with Laws and Regulations In operating the “Personal Information Protection Management System”, the Company will comply with laws and regulations concerning the handling of personal information, such as the Act on the Protection of Personal Information, guidelines related to this law, other guidelines established by the government, and other norms. ### 3. Implementation of Security Measures to Protect Personal Information In order to thoroughly prevent the loss, destruction, alteration, damage, leakage, etc. of personal information, the Company strives to protect personal information by introducing appropriate and reasonable levels of security measures through the implementation of office access control, information system security management, and employee training. In addition, the Company will limit outsourcing to contractors whose safety has been confirmed based on our safety standards for the protection of personal information. In the event of an accident involving personal information, the Company will not only promptly take measures to prevent the spread of damage and bring the situation under control, but also has established a system to analyze the causes of the accident to identify and eliminate problems and take measures to prevent a recurrence. ### 4. Complaints and Consultations regarding Handling of Personal Information The Company has established a "Personal Information Inquiry Desk" as a point of contact for complaints and consultations regarding the handling of personal information and will respond promptly and without delay. ### 5. Continuous Improvement of Personal Information Protection Management System The Company will periodically check, review, and improve the content and operation of the "Personal Information Protection Management System" in response to changes in social conditions and advances in information technology, as well as in light of the Company's business environment. The Company hereby declares that we will protect personal information based on the above policy. [Contact for personal information](mailto:privacy@kayac.com) e-mail：privacy@kayac.com Published and Designed on September 10, 2010 KAYAC Inc. Representative Director Daisuke Yanagisawa --- ## Cookie Policy ### 1．Use of Cookies The Company uses cookies to analyze your use of the website, to improve the website, to improve our services, to plan and study new services, and to make our services and advertisements more suitable for you. Cookies do not contain any personal information. If you do not accept cookies, you may not be able to use the services on the website properly. Information about cookies, including the purpose of use and the destination of information, are described in "Cookies used on the website." ### 2．Use of Google Analytics The website uses "Google Analytics" provided by Google, Inc. Please refer to the terms of service and privacy policy provided by Google for details on the information collected through the use of Google Analytics and the purpose of use. If you do not wish to have your information collected by Google Analytics, please use the Google Analytics opt-out add-on provided by Google. Google Analytics Terms of Service: https://marketingplatform.google.com/about/analytics/terms/us/ Google Privacy Policy: https://policies.google.com/privacy?hl=en-US Google Analytics Opt-out Add-on: https://tools.google.com/dlpage/gaoptout?hl=en ### 3．Acquisition of IP address, Terminal Information, etc. The Company may obtain IP addresses, terminal information (browser type, browser language, etc.), and other terminal information (terminal identification ID, hardware model, operating system version, etc.) when you use the website. This information is used to improve service provision and to prevent unauthorized use or access, etc. ### Cookies used on the Website | User Authentication | | --- | | The Company uses the service provided by the following third party for authentication when logging in to the services offered on our website and apps and transmits your personal data to such third party. Please refer to the privacy policy and other terms and conditions of the third party indicated in the link below regarding the use of your personal data on the third party's service. Service Name: Firebase Authentication Provider: Google LLC Privacy Policy: https://policies.google.com/privacy?hl=en-US Overview of externally transmitted information: ・E-mail address ・IP address ・Browser/device type, version, etc. | | Settlement | | --- | | The Company uses services provided by the following third parties and transmits your personal data to such third parties for the purpose of implementing payment in order to provide services and products on our website and apps that require payment, improving customer convenience, and efficiently managing content. Please refer to the privacy policy and other terms and conditions of the third party indicated in the link below regarding the use of personal data in the third party's service. Service Name: Stripe Provider: Stripe Inc. Privacy Policy: https://stripe.com/privacy Overview of externally transmitted information: ・Device identifier, browser identifier, etc. ・IP address ・Browser/device type, version, etc. ・Date and time of browsing ・URLs and apps names of websites visited ・Action history, such as clicks and taps | | Access Analysis | | --- | | The Company uses the services provided by the following third parties and transmits your personal data to such third parties to collect and analyze information on how our customers access our websites and apps and how they behave for the purpose of improving our websites and apps. Please refer to the privacy policies and other terms and conditions of the third parties indicated in the links below regarding the use of personal data and opt-out procedures for their services. Service Name①: Sentry Provider: Sentry Privacy Policy: https://sentry.io/privacy/ Opt-out: https://sentry.io/privacy/#cookies-and-similar-tracking-technology Service Name ②: Google Analytics Provider: Google LLC Privacy Policy: https://policies.google.com/privacy?hl=en-US Opt-out: https://tools.google.com/dlpage/gaoptout/?hl=en Examples of externally transmitted information: ・Device identifier, browser identifier, etc. ・IP address ・Browser/device type, version, etc. ・Date and time of browsing ・URLs and apps names of websites visited ・Action history, such as clicks and taps | --- ## Disclosure of Personal Information ### 1. Purpose of Use of Personal Information Obtained by Means Other Than Directly in Writing The purposes of use of personal information handled by the Company are shown in the table below: | Types of personal information | Purpose of Use | | --- | --- | | Personal information entrusted to the Company in the course of our contracted services, such as website production and operation | To perform website production and operation work entrusted to the Company | ### 2. Items to be Informed about Personal Information Subject to Disclosure #### (1) Name of the Company KAYAC Inc. (Kamakura-shi, Kanagawa) #### (2) Personal Information Protection Manager Koji Fujikawa #### (3) Purpose of Use The purposes of use of personal information subject to disclosure handled by the Company are shown in the table below. Regarding the personal information listed in the table below, you may request the Company to notify you of the purpose of use, disclose, correct, and add or delete the content, suspend use, erase, or stop providing to third parties. | Types of personal information | Purpose of Use | | --- | --- | | Various service business on PCs and mobile websites conducted by the Company | <ul><li>To provide services</li><li>To contact regarding the above</li><li>(If you subscribe) For e-mail magazine delivery</li><li>For member management</li></ul> | | Information on purchasers on our PC and mobile websites | <ul><li>To ship products</li><li>To manage billing</li><li>To contact regarding the above.</li></ul> | | Applicant information | To contact for recruitment selection and interviews. | | Incumbent information | To contact for human resources management and business. | | Retired employee information | To contact for social gatherings as needed. | #### (4) Contact for Inquiries and Complaints Regarding the Handling of Personal Information Subject to Disclosure Name of contact: Personal Information Inquiry Desk Address: 11-8 Onarimachi, Kamakura-shi, Kanagawa 248-0012 Japan #### (5) Name of the Authorized Personal Information Protection Organization to which the Company belongs and Contact Information for the Resolution of Complaints Name of authorized personal information protection organization: JIPDEC Contact for resolution of complaints: Personal Information Protection Complaint Consultation Office Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032, Japan Phone number: 03-5860-7565, 0120-700-779 \* Please note that these are not contact for inquiries regarding the Company’s products and services. #### (6) Disclosure Request Method Please refer to “3. Procedures for Responding to Requests for Disclosure of Personal Information”. ### 3. Procedures for Responding to Requests for Disclosure of Personal Information For requests for notification of the purpose of use, disclosure, correction, addition, deletion, suspension of use, elimination, or suspension of provision to a third party of personal information, as well as complaints and inquiries regarding personal information, please contact the Personal Information Inquiry Desk; e-mail: privacy@kayac.com (10:00 am to 5:00 pm on weekdays). To request disclosure of personal information, please download the "Personal Information Inquiry Form" from [here](https://www.kayac.com/assets/files/privacy/contact_form.pdf), fill in the requested information, and send it to the Personal Information Inquiry Desk. (*If you wish to make a request by proxy, please ask the Personal Information Inquiry Desk.) #### What you need to send the Company ・"Personal Information Inquiry Form" ; and/or, ・Postal money order for JPY1,000 (only for requests for notification of the purpose of use and disclosure). #### Destination 11-8 Onarimachi, Kamakura-shi, Kanagawa 248-0012 Japan KAYAC Inc. (Personal Information Inquiry Desk) Upon receipt of the above request, the Company will conduct the necessary investigation and reply in writing within two weeks. Please note that the Company will reply by personal identification mail in order to prevent the leakage of personal information due to identity theft. Period. ![P mark](/assets/figures/privacy/en/p-mark.jpg)